Travel agents are the client's first point of contact with an offer and the organizer's stronghold when problems and difficult issues arise during the delivery of a tour. The agent matches the offer to the client, to their expectations and means. The client's final satisfaction depends on the agent's instinct. An agent must be trustworthy, display a high standard of personal conduct and be sensitive to the client's needs.
An agent must be tough, resilient, determined and success-oriented, because it is thanks to the agent that clients fulfil their holiday dreams.
Travel Agents
